Refund Policy

OSP Subscription & Service Refund Guidelines

Effective Date: January 1, 2024 | Last Updated: July 2024

1. OVERVIEW

At OSP (Online Student Portal), we are committed to customer satisfaction and transparent business practices. This Refund Policy outlines the terms, conditions, and procedures for requesting refunds on OSP subscriptions, licensing fees, implementation services, and additional features.

2. SUBSCRIPTION REFUND ELIGIBILITY

14-Day Money-Back Guarantee: All annual and multi-year subscription plans purchased through OSP are eligible for a full refund within 14 days of initial purchase, provided:

  • The refund request is submitted within 14 days of purchase date
  • The institution has not migrated or integrated more than 500 student records
  • No custom implementation or development services have been initiated
  • Payment has been successfully processed and confirmed
  • The account is in good standing (no breach of Terms & Conditions)

3. NON-REFUNDABLE ITEMS

The following items and services are NON-REFUNDABLE:

  • Custom implementation services (setup, data migration, training)
  • Biometric hardware integration and device configuration
  • Custom module development or feature customization
  • Add-on services including white-label solutions and branding
  • Premium 24/7 support packages (after 7-day period)
  • Lifetime institutional licenses
  • Bulk institutional payments and volume license agreements
  • Transaction fees from payment gateway processing
  • Data exported or backed up from the platform

4. REFUND REQUEST PROCESS

To request a refund, please follow these steps:

Step 1: Contact OSP Support within 14 days of purchase
Step 2: Provide purchase confirmation and order details
Step 3: Complete refund request form with reason for cancellation
Step 4: OSP team reviews and verifies eligibility (2-3 business days)
Step 5: Approved refunds processed within 5-7 business days
Step 6: Confirmation email sent with refund status and tracking

5. REFUND PROCESSING TIMELINE

Refund processing timelines depend on payment method and financial institution:

Payment Method Processing Time
Credit/Debit Card 5-7 business days
Bank Transfer 7-10 business days
Digital Wallet 3-5 business days
International Payment 10-15 business days

6. PRORATED REFUNDS (After 14-Day Period)

Subscriptions cancelled after the 14-day refund period are eligible for prorated refunds based on remaining subscription time:

  • Annual Subscriptions: Prorated monthly basis for remaining months
  • Multi-Year Licenses: Prorated based on contract terms and usage
  • Calculation: (Remaining Days / Total Days) × Subscription Cost
  • Minimum Refund: No refunds for subscriptions with less than 30 days remaining

7. SPECIAL CIRCUMSTANCES

Refunds may be considered in the following special circumstances:

  • Service Unavailability: Platform downtime exceeding 48 consecutive hours
  • Critical System Failures: Unresolved technical issues affecting core functionality
  • Institutional Closure: Schools or universities ceasing operations
  • Force Majeure: Natural disasters or unforeseen circumstances

Note: Special circumstances require documentation and OSP management approval.

8. SUBSCRIPTION CANCELLATION

Cancellation Timing: Subscriptions must be cancelled prior to the next renewal date to avoid future charges. Cancellations submitted after renewal will be processed according to the prorated refund policy above.

Data Retention: Upon cancellation, institutional data remains accessible for 30 days. After 30 days, OSP reserves the right to permanently delete account data unless extended access is requested.

9. REFUND DENIAL

OSP reserves the right to deny refund requests if:

  • Request is submitted beyond the refund eligibility period
  • Account violates Terms & Conditions or acceptable use policies
  • Dispute of fraudulent transaction claims (fraud investigation required)
  • Customer has received custom development or implementation services
  • Refund previously issued for the same transaction

10. SUPPORT & APPEALS

For refund requests, appeals, or questions regarding this policy, please contact:

Email: klashkt@gmail.com
Phone: +92 3422988522
Website: www.ospedu.com
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM (PKT)

11. POLICY MODIFICATIONS

OSP reserves the right to modify this Refund Policy at any time. Changes take effect immediately upon posting to the website. Continued use of OSP services following policy changes constitutes acceptance of new terms. Major changes will be communicated via email to registered account holders.